Password management

  • Published by Viedoc System 2024-03-13
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Password management

Resetting your password

To reset your password:

1

On the login page, next to Forgot your password?, select Click here. The following dialog is displayed:
2

Enter your email address and select Submit. The system sends you a password recovery email and a Password retrieval request confirmation message is shown:
3

Select the link in the password recovery email. This directs you to the Reset your password page.

Note! You will first be prompted to enter a security code before you can access Viedoc:

The authentication code is sent to the phone number you set to receive text messages or to your secondary email address. If neither of these options are selected, you will need to contact your Study Manager to receive a link to reset your password. For more information on setting your phone number and secondary email address, see User settings.
4

To reset your password, you need to fill in the fields Enter your new password and Confirm your new password, and then select Submit:

Note!

  • For security reasons, the password recovery email is only valid for 3 hours. If 3 hours have passed and you haven't reset your password, you have to apply for a new recovery password email, by repeating steps 1 and 2 above.
  • You can send up to three password recovery requests within a 24-hour time frame.

Changing your password

To change your password once you are logged in to Viedoc:

1

Select the settings button (wheel) in the top right corner of the landing page, and select Change password. The Change password window opens:
2 Enter the Current password.
3 Enter the new password in the New password and Confirm new password fields.
The indicators to the right inform you when you have fulfilled all requirements for a strong password.
The new password must be different from the previous 10 passwords you have used. If this requirement is not fulfilled, a message will notify you.
4 Select Save changes.
Note! After entering an incorrect current password three times in a row, your account will be locked.

The process is similar for the case when your password expires and you are required to change it.