Authentication log

To view the Authentication log: Select the Settings button (gear icon) in the upper-right corner of the window, then select Edit your profile, Change password, or Security settings from the drop-down menu.

Select Authentication Log on the left-hand side of the page. A list is displayed, providing information on the latest login sessions up to 20 login sessions:

The list is ordered by date and time in descending order.

A successful action, for example a login, is shown with a green check mark in the Event description column. A red check mark is shown for an unsuccessful/failed action, and the text next to it explains the result and the reason for the result.

The message displayed for Viedoc users is: Successful login.
The message displayed for SSO users is: Successful login using identity provider @username.sso.com

Select Complete authentication log in the top right corner of the displayed authentication log list to generate an Excel file with the complete login history. After generating the authentication log for the first time, you can either regenerate or download the latest previously generated file. The latest file to be generated is datetime stamped according to UTC (Coordinated Universal Time).

The following authentication log messages are displayed for unsuccessful login attempts:

Viedoc users
Event description in the Authentication Log	User actions
Failed login - password expired.	The user has tried to log in with an expired password.
Failed login - pending Terms of Use and Privacy Policy.	The user has tried to log in but has not accepted the Terms of Use and Privacy Policy.
Failed login - due to locked account.	The user has tried to log in with a locked account.
Failed login - password expired. The account was locked after 3 failed attempts.	User has tried to log in with an expired password and has then entered the wrong password three times on the Change password page.
Failed login - using incorrect password. The account was locked after 3 failed attempts.	The user has tried to log in but has entered the wrong password three times.
Failed login - wrong/missing authentication code. The account was locked after 3 failed attempts.	The user has tried to log in and has entered the wrong two-factor authentication code three times.
Failed login - wrong/missing authentication code.	The user has tried to log in and has entered the wrong/missing two-factor authentication code
SSO (single sign-on users)
Authentication Log messages	User actions
Failed login - pending Terms of Use and Privacy Policy.	The user has tried to log in but has not accepted the Terms of Use and Privacy Policy.
Failed login - SSO user login attempt using Viedoc identity provider.	The user has tried to log in but has entered the wrong password three times.
Failed login - wrong/missing authentication code. The account was locked after 3 failed attempts.	The user has tried to log in and has entered the wrong two-factor authentication code three times.
Helipad users
Authentication Log messages	User actions
Failed login due to locked account.	When calling `Get token` but the user is locked out.
Failed login using old password.	When calling `Get token` but an old password was provided.
Failed login using old password. The account was locked after 3 failed attempts.	When calling `Get token` but an old password was used three times in a row.
Failed login using incorrect password.	When calling `Get token` but an incorrect password was provided.
Failed login - SSO user cannot access API.	When calling `Get token` for SSO user when using WCF Client ID.