Using Viedoc Me (information for study participants)
Introduction to Viedoc Me
Viedoc Me is a web application used for collecting data from patients participating in clinical trials. It works on computers, tablets, or mobile phone devices, as long as the device has a browser and access to the internet.
Viedoc Me helps you fill in questionnaires and submit them, keep track of events, connect with a physician through Viedoc Connect, or receive and sign documents through Viedoc Share.
Access to Viedoc Me
Access to Viedoc Me is provided by your physician, nurse, or other contact at the clinic. Depending on the study, your Viedoc Me login information will be shared via email, text message, and/or a document (paper document or PDF file).
Activating your Viedoc Me Account
To activate your Viedoc Me account and log in for the first time:
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Open Viedoc Me: If your clinic contact shared your Viedoc Me login info via email or text message, you will receive a message with a link to activate your account.
If your clinic contact shared your Viedoc Me login info via a document, you will receive either a paper document or a digital PDF file that contains the URL (web address) to Viedoc Me, a QR Code that can be scanned by your mobile device for easy access to the URL, your user name, and your PIN code.
Note! When you enter the URL (web address) from the login information PDF in a browser, you are redirected to a URL that looks slightly different and that contains the string "idp". This is the expected behavior. |
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Change your PIN code: The first time you log in to Viedoc Me you may be required to set a new PIN Code. Enter your new PIN Code twice. Make sure you remember or save your PIN Code, you will need it to log in to Viedoc Me in the future. 
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Select Set PIN Code to save. The "PIN Code Changed!" confirmation message is displayed: 
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Select Continue. |
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Account activation is complete! A Welcome screen is displayed: 
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Please remember to save your PIN Code and the URL for future logins. For tips on saving the URL as an icon on the home screen of your device see Quick Access to Viedoc Me below. Note! Your PIN Code can be reset at any time, for example if you forget it. Please reach out to your contact at the clinic for help resetting your PIN code. Select Continue. Your account is now activated! Please see Viedoc Me Start Screen below for more information on using the application. |
Logging in to Viedoc Me
To log in to Viedoc Me:
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Open a web browser on your device. Type the URL that you received via email, text message or in a document. For tips on saving the URL as an icon on the home screen of your device see Quick Access to Viedoc Me below. The Viedoc Me login page opens: |
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Enter your user name. |
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Enter your PIN code. |
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Select Log in. The Viedoc Me Start Screen is displayed. Please see Viedoc Me Start Screen below for more information on using the application. |
Quick access to Viedoc Me
If you are using Viedoc Me on a mobile device, future logins can be made easier by saving the URL as a shortcut. It will appear as an icon on the home screen of your device:
To save Viedoc Me to the home screen:
| 1 | Open a web browser on the phone and navigate to the URL that is stated in the document provided to you. |
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Select the option to Add to Home Screen The Viedoc Me application is now available to select on your device. |
Similarly, you can select the Viedoc Me URL and add it to the Favorites menu on your computer.
Start screen
When you log into Viedoc Me you will see the following start screen:
1. The Viedoc Me logo - select from anywhere in the app to return to the start screen.
2. The menu - select to see study info, change your settings, get help, or to log out.
3. The upcoming events tile - select to see which upcoming events you must fill in.
4. The start unscheduled event tile - select to start an unscheduled event.
5. The events tile - select to see past and future events.
6. The video call tile - select when a call becomes available to join a video call.
7. The get help button - select for information on how to contact clinical staff.
Events
Upcoming event
In Upcoming Event, you will see the next events that your study has scheduled for you.
1. The title of the event.
2. The date the event is to be started.
3. The dates of availability for the event.
Filling in an event
To fill in a scheduled event:
Note! You can only fill in an event during the availability period.
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Select the Upcoming Event tile. 
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| 2 | Select your answer to the questions. If there are multiple pages, you can navigate by using the arrow buttons. |
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Complete the event and then select Submit. Note! Before you select Submit, you will be prompted to ensure your answers are set. You can select the back arrow button if you need to edit your answers. |
| 4 | Select Go to startpage to return to the Viedoc Me home page. |
Filling in an unscheduled event
If the study allows for it, you will be able to report data at any time.
To fill in an unscheduled event:
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Select Start Unscheduled Event. 
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Select the name of the event. 
Note! You might have different report names in your study. |
| 3 | Select your answers to the questions. If there are multiple pages, you can navigate using the arrow buttons. |
| 4 | Complete the event and then select Submit. Note! Before you select Submit, you will be prompted to ensure your answers are set. You can select the back arrow button if you need to edit your answers. |
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Select Go to startpage to return to the Viedoc Me home page. |
Video calls
The Viedoc Connect application allows the clinic staff to initiate a video call with you.
When your physician or nurse has initiated a call, the video call button will appear at the bottom of the screen.
Select Join anywhere in the app to join the call. Alternatively, you can select the Video Call tile to join a call.
Note! If prompted, please select Allow so Viedoc Connect can access your camera and microphone through the browser.
Viedoc connect settings
During the call, you will see the following screen:
1. End call button - select to end the call.
2. Minimize button - select to minimize the Viedoc Connect window and continue in the app or in another window while speaking with the physician or nurse. Select Full screen in the app to bring the video window back into view.
3. Screen settings for subject - select to see more settings.
4. Screen settings for clinician - select to change screen and volume settings for clinician window.
5. Mic symbol - select to mute and unmute your microphone.
6. Cam symbol - select to turn your video stream off and on.
Receiving and signing documents with Viedoc Share
Depending on your study, you may be able to receive and sign documents in Viedoc Me. If a document is shared with you, you may receive a notification via email, text message, and/or directly in the Viedoc Me application.
To open, review and sign a document:
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When you log in to Viedoc Me, if you have a new document there will be a red circle next to the documents section indicating how many new documents there are for you to view and/or sign. The tiles may be arranged slightly differently depending whether you are on a mobile device or computer, but the sections will look the same. Select Documents. 
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Viedoc Share will be displayed with a list of documents that have ben shared with you, indicating any actions that you need to complete: 
Select a document to open and review it. |
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Once you have reviewed the document, select Choose action at the top right of the screen. If your signature is required, there will be an option to select Confirm and Sign:  |
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Select Confirm and Sign. To confirm that you have reviewed the document, select the round button to the left of the confirmation statement and a green check mark will appear. Select Sign using one-time code. 
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A one-time passcode with six numbers will be sent to you via email or text message. Check the message and enter the code. Select Verify. 
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Signature details will be displayed, confirming that you have signed the document. Close this popup to return to the document view. 
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You can always download a copy of the document, whether the document requires a signature or not.
To download a copy of the document:
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While viewing the document select Choose action at the top right, and select Details and download: 
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Sharing details will be displayed. Under the details select the green download icon to see the options available for downloading: The following options are available for downloading the document:
Select the option you need and the file will be downloaded. |
Expanded functions
Reminders via email or text message
The Viedoc Me application can send event notifications to your email or as a text message (SMS) to your mobile device. These notifications are configured by the study managers. It is important to know that you cannot reply to these reminders sent from Viedoc.
If your study allows, you can change your email, phone number, and reminder settings from the settings option in the menu. If these options are not available to you, please inform the study managers at the clinic if you need to update your contact information or reminder settings.
Setting reminders and changing your contact information
Change your contact information and reminder settings in the application when available:
| 1 | Select the menu symbol on the start page. |
| 2 | Select settings. |
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Enter your updated email address and phone number. 
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| 4 | Select Save Changes and your information will be updated. |
Changing your PIN code
You can update your PIN code anytime.
To update the PIN code:
| 1 | Select the menu symbol on the start page of the app. |
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Enter a new PIN code in New PIN code. Re-enter your new PIN code in Repeat new PIN code. 
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| 3 | Select Save Changes and your PIN code will be updated. |
Help
If you forget how to log in to Viedoc Me or if you have lost your login document, please contact your physician, nurse, or site staff for your study. They can reset your PIN code and create a document with new login details for you.
Log out
The application will automatically log you out from Viedoc Me after 20 minutes of inactivity. However, we recommend you always log out when you are done with your questionnaires to avoid someone else gaining access to your device and submitting false data.
To log out, select the menu icon, and then select Log out.