Using Viedoc Connect

  • Published by Viedoc System 2023-10-09
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Introduction

Viedoc Connect enables meetings between Clinic and Viedoc Me users through video calls. The video calls are started from Clinic, and the call is opened in a new tab that is the Viedoc Connect application. Once the call in initiated/ongoing it is possible for subjects to join the video call through the Connect module available in Viedoc Me.

A started video call is valid/open to join within 60 minutes. Users can also leave and re-join the video call. The users are free to navigate in the Clinic tab to other pages during the call, and the subjects can navigate within Viedoc Me and submit questionnaires during the call.

Viedoc Connect only allows one active video call at a time, meaning that only the latest started video call is shown in Viedoc Connect.

Prerequisites

To use Viedoc Connect:

  • the feature must be encluded in the study license
  • the feature must be enabled in Viedoc Admin
  • the subject must have an open Viedoc Me account

Opening Viedoc Connect

To open Viedoc Connect, click the icon on the Selection page. Viedoc Connect opens in a new tab:

Initating a call

To initiate a call, click the green phone icon.

When the subject joins the call, you will see the following view:

1. The site user screen (you) - hover over the screen to show the screen settings.

  • Click Pop out to move the screen of you to the bottom right corner.
  • Click Spotlight to put the spotlight on you.
  • Click the three dots to show more settings:
  • Click your name to change it.
  • Click Maximize to make both screens larger.
  • Click Fullscreen to make your screen cover the whole screen.
  • Click Effects to open a menu of more settings.

2. The subject's screen - hover over the screen to show the screen settings.

  • Click Spotlight to put the spotlight on the subject.
  • Click the three dots to show more settings:
  • Pull the bar to increase/decrease their volume.
  • Click Maximize to make both screens larger.
  • Click Fullscreen to make their screen cover the whole screen.
  • Click Turn mic off/Turn cam off to disable their microphone/camera. To enable them, click Ask to turn mic on/Ask to turn cam on. The participant will be notified and needs to enable their mic/cam.
  • Click Ask to share screen. The participant will be notified to share their screen.
  • Click Remove to end the call with the participant.

3. Camera settings - click to turn off the camera. Hover to see more camera settings.

4. Microphone settings - click to mute. Hover to see more microphone settings.

5. Screen settings - click to share your screen.

6. Picture-in-picture - click to continue the video call with a remotable screen that will be shown even if you switch tab. Hover over the mini-screen and click Back to tab to return to the Viedoc Connect main screen.

7. eLearning - click to open this lesson whenever you need help with Viedoc Connect.

8. End call button - click to end the call.

Troubleshooting

When launching Viedoc Connect, your browser may notify you to enable your microphone and camera.

Ensure to allow access:

If you don't allow access, you will be prompted again:

Follow the instructions and click I've alllowed access to enter Viedoc Connect.