Introduction to Viedoc Me

Viedoc Me is a web application used for collecting data from patients participating in clinical trials. It works on any device: a computer, tablet, or mobile phone, as long as the device has a browser and access to the Internet. The application enables you to fill in questionnaires and submit them.

Access to Viedoc Me

Document with login details

Access to Viedoc Me is provided by your doctor, nurse, or other contact at the clinic. You will be provided with a document that looks as follows:

The document contains the following info:

1. The URL (web address) to Viedoc Me.
2. Your user name. The user name consists of three characters followed by three numbers, for example TVA616.
3. Your PIN code. The PIN code consists of four numbers.

Note! When you enter the URL (web address) from the login information PDF in a browser, you are redirected to a URL that looks slightly different and that contains the string "idp". This is the expected behavior.

Logging in to Viedoc Me

To log in to Viedoc Me:

1	Open a web browser on your device. Type the URL that is stated on your document in the address bar. The Viedoc Me login page opens.
2	Type your user name in the field next to the person symbol.
3	Type your PIN code in the field next to the key symbol.
4	Select Log in. Note! When logging in for the first time, you may be prompted to change you PIN code, if applicable for the study you are participating in. This will also be the case if the clinic staff have reset your PIN code: Enter a new PIN code and select Save and then select Continue in the next window.

Quick access to Viedoc Me

If you are using Viedoc Me on a mobile phone, future logins can be done easier by saving the URL. It will appear as an app on the home screen of the device:

To save Viedoc Me as an app:

Similarly, you can save the Viedoc Me URL as a bookmark/favorite on your computer.

Events

There are two types of events:

1. Scheduled events
   Under Next scheduled event (1), you see the next questionnaire that is to be filled in, and the time during which it is available. This questionnaire is part of the scheduled events that are planned for the study. These scheduled events are displayed on the Viedoc Me start page, one at a time, in the order in which they are scheduled. If you want to see all scheduled events, select Show all events, and a list of all scheduled events appears (see image).

2. Unscheduled event
   For some studies, you can spontaneously report data outside of the time frames of the scheduled events. These reports/questionnaires are called Unscheduled events (2), and can be added at any time, in an unlimited number of times. Note that unscheduled events are not used in all studies, so they might not be available for the study you are participating in.

Note! The names of the questionnaires differ depending on the study. The above image is just an example!

Filling in a questionnaire of a scheduled event

To fill in a questionnaire of a scheduled event:

Note! You can only fill in a scheduled event (questionnaire) during the period it is available.

1	Select the Next scheduled event. In the example below, the event name is Home administration. Note that it may have another name in your study. The questionnaire opens.
2	Enter your answers to the questions. If there are multiple pages, you can navigate to the previous page by selecting Back, or to the next page by selecting Next (only if you have provided an answer to the question).
3	When you have answered the last question, select Send to submit the data. The date and time of submission will be saved together with the data.
4	Select Go to startpage to return to the Viedoc Me start page.

Filling in a questionnaire of an unscheduled event

If the study allows, you might be able to spontaneously report data at any time.

To fill in a questionnaire of an unscheduled event:

1	Select Unscheduled events.
2	Select the name of the questionnaire next to the orange + icon. In the example below, the name is Home administration. Note that it may have another name in your study. The questionnaire opens.
3	Enter your answers to the questions. If there are multiple pages, you can navigate to the previous page by selecting Back, or to the next page by selecting Next (only if you have provided an answer to the question).
4	When you have answered the last question, select Send to submit the data. The date and time of submission will be saved together with the data.
5	Select Go to startpage to return to the Viedoc Me start page.

Video calls

The Viedoc Connect application allows the clinic staff to initiate a video call with you.

When your doctor has initiated a call, the video call module in Viedoc Me flashes in blue with the text Join video call.
Select anywhere on the module to join the call.

Note! It's important to allow your web browser to access your camera and microphone, if prompted:

During the call, you will see the following screen:

1. The subject's screen (you)

2. The doctor's screen

3. Camera settings - select to disable the camera, hover to see more settings.

4. Microphone settings - select to mute your mic, hover to see more settings.

5. End call button - select to end the call.

6. More screen settings - hover over the participant's screen to show available options in the upper right corner.

7. Picture-in-picture - select to continue the video call with a remotable screen that will be shown even if you switch tab. Hover over the mini-screen and select Back to tab to return to the video call main screen.

Good to know

Reminders via email or text message

The Viedoc Me application can send reminders to remind you of upcoming scheduled events. These reminders are configured by the study staff at the clinic and can be sent as an email and/or a text message (sms). Note that you cannot reply to emails sent from Viedoc.

If applicable for the study you are participating in, you can change your email, phone number, and reminder settings if needed. If this option is not configured for your study, please inform the study staff at the clinic if you need to update your contact information and/or reminder settings.

Setting reminders and changing your contact information

To change your contact information and reminder settings, if applicable for the study you are participating in:

1	Select Settings and enter a new email address (1) and/or phone number (2). Make sure to include the country code in format +[CountryCodePhoneNumber].
2	Check the box(es) (3) to allow Viedoc to send reminders to the email and/or phone.
3	Select Save to save the changes.

Changing your PIN code

You can change the PIN code that was provided to you.

To change the PIN code:

1	Select Settings.
2	Enter a new PIN code in the field New PIN code, and repeat it in the field Repeat new PIN code.
3	Select Save to save the changes.

Help

If you forget how to log in to Viedoc Me or if you have lost the document with the login details, please contact your doctor/nurse or site staff at the clinic. They can create a new document with your login details for you.

Log out

You will automatically be logged out from Viedoc Me after 20 minutes of inactivity. Yet, we recommend you to always log out when you are done with the questionnaires, to avoid that anyone else can gain access to your device and submit data using your account.

Select Log out in the upper right corner to log out from Viedoc Me.

If you lose internet connection

While logged in to Viedoc Me, the system tolerates loss of internet connection up to one minute. If you lose internet connection for more than one minute, you will be automatically logged out. Any data that has not been submitted at that time will be lost.

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