This page lists Viedoc's system-wide and design limitations. Some of these limitations are due to technical, regulatory, or security requirements, while others result from architectural design decisions that ensure system stability and integrity. For limitations related to specific features, please refer to the relevant sections in the Viedoc eLearning.

NOTE: This lesson will contain only system-wide known limitations after the 4.84 release

Viedoc Admin

We no longer support SMS notifications in the following countries:

+7 Russia
+92 Pakistan
+994 Azerbaijan
+967 Yemen

Viedoc Me

Sharing the Viedoc Me access details via text message does not work for studies that are running on the Viedoc China instance.

Viedoc Reports

There are some graphical limitations of the interface on mobile devices.
Variables/fields that have an output field ID defined will be identified with this ID in the Data Browser and Reports pages, whereas they will be identified with field ID in the Dashboard, Demographics, and AE pages.
The Overdue Events Report does not include any Viedoc Me events. Events without a proposed date are not included in this report. Events that have been planned or initiated are not included in this report, even if the planned/initiated event is outside of the event window.

Viedoc TMF

Viedoc TMF is only running in Production mode.
For security reasons, the document preview in the Trial Master File view does not support ActiveX components.
The search for document content is disabled on the training server.
Viedoc TMF does not work on Safari 16.3 and later versions.